What’s ahead in 2011
This article was originally published in January 2011
Like businesses everywhere, PCC has plans for the new year, with strategies for challenges and ideas for improvement.
Customer satisfaction is our overall goal — to offer the highest quality foods and stellar service. We have plans to remodel and upgrade our Fremont store, and we’re keeping our eyes open for opportunities to open new stores in the years ahead.
We’ll explore software in 2011 that might deliver the 10% off member discount coupons electronically. We’ll also explore other possible benefit structures, such as discounts earned upon reaching certain sales plateaus, discounts on specific products or categories, and annual rebates.
We’ll work to establish more direct relationships with trusted vendors and to ensure traceability and sustainability in products. We’ll work on improving our bakery program, our organic and grass-fed meat and poultry choices, and our seafood presentation.
We’ll enhance our deli offering with new sandwiches and wraps, take-and-bake casseroles, and improvements in our take-home entrée program.
We’ll continue to submit comments on proposed regulations that would affect the organic and sustainable food industry — our core business — and we’ll continue to participate in supporting improvements and growth in organic standards.